Responsible Gambling at Ruby Fortune Casino

At Ruby Fortune Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Ruby Fortune Casino operates under strict licensing conditions and upholds the highest standards of player protection. We actively promote responsible gambling practices and provide tools and resources to help players manage their gaming activity. Our team is trained to identify signs of problem gambling and to offer appropriate support when needed.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about your gambling habits
• Chase losses by continuing to gamble after losing money
• Neglect work, family, or personal responsibilities due to gambling
• Borrow money or sell possessions to fund gambling
• Feel irritable or restless when trying to reduce gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

Ruby Fortune Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of up to 7 days.

Session Time Limits

Set a maximum amount of time you wish to spend playing in a single session. You will receive a notification when your session limit is approaching.

Loss Limits

Restrict the amount of money you can lose within a defined period. This helps prevent chasing losses and keeps your spending within a comfortable range.

Reality Checks

Enable regular pop-up reminders that display how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity in real time.

Self-Exclusion

If you feel that you need a break from gambling, you can request a self-exclusion period. Self-exclusion options are available for periods of 6 months, 1 year, 2 years, 3 years, or permanently. During this period, you will not be able to access your account or receive any promotional communications from us.

To request self-exclusion, please contact our Customer Support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

Account Cooling-Off

If you need a short break, you can request a temporary cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account will be suspended and you will not be able to log in or make deposits.

Underage Gambling Prevention

Ruby Fortune Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will suspend the account immediately pending verification.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — software that blocks access to gambling websites

Help and Support in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support, information, and referrals for people affected by gambling problems.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for New Zealanders.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need assistance setting limits, or wish to discuss any concerns, our dedicated support team is available around the clock.

• Email: [email protected]
• Live Chat: Available 24/7 via our website

This Responsible Gambling page was last updated in June 2026. Ruby Fortune Casino is committed to reviewing and updating our responsible gambling practices regularly to ensure the highest level of player protection.